ONE MEMBERSHIP.
CLIMB EVERYWHERE.

Everything is done through your member portal on your phone. Complete your waiver online (creates your account), purchase a pass, then tap 'Use Pass' when you're at the door. One tap unlocks it - completely self-service.

Not unless you want to. Our facilities are designed for seamless self-service entry. If you ever need help, you can call us anytime. Want to improve your climbing? Book a class with one of our instructors.

Yes. When you purchase casual passes, you select a specific location and those passes can only be used at that location. This ensures fair support for each gym in our network.

No, casual passes are locked to the location where you purchased them. If you want to visit a different location, you'll need to purchase passes for that specific gym. For multi-location access, consider a membership instead.

Casual pass prices may vary based on demand. During busy periods, you might see slightly higher prices. Off-peak and restricted time slots are always the most affordable options, and buying in bulk (5+ passes) unlocks discounts up to 30%.

All casual passes are valid for 6 months from the date of purchase. Once you activate a pass at the door, it's valid for re-entry during your time slot window that day.

Don't let them go to waste! Passes within 7 days of expiry can be traded in for credit towards new passes. The earlier you trade in, the more value you get - up to 30% of the original price if you trade in 7 days before expiry, scaling down to 5% on the last day. Just select 'Trade In' from your member portal when purchasing new passes.

Each tier gives you access during specific hours. Full Access: anytime 24/7. Off-Peak: anytime except 4-7pm (entry closes 3:15pm). Early/Late: before 8am or after 8pm only (morning entry closes 7:15am). The door simply won't unlock outside your tier's hours.

If you try to enter outside your tier's allowed hours, the door won't unlock. You'll need to wait until your access window opens, or upgrade your tier from the member portal.

Yes! Change your tier anytime from your member portal. Upgrades take effect immediately. Downgrades apply from your next billing cycle. No phone calls, no forms - just a few taps.

Yes, day passes follow the same time tier structure. Choose Full Access, Off-Peak, or Early/Late when you purchase. Pick the tier that matches when you plan to climb.

Yes! Your membership works at every Wall Walkers location. Train at your home gym or visit others when travelling - it's all included. Unlike casual passes, memberships give you network-wide access.

All memberships include: access to all locations, free gear rental (shoes & chalk), and no lock-in contracts. The only difference between tiers is when you can access.

No lock-in. Cancel anytime with 24 hours notice from your member portal. We also offer a $99 first month trial to experience everything before committing.

Climbing Centres: full walls with weekly route setting - great for variety and social climbing. Training Studios: competition-grade boards in a private, focused environment - perfect for dedicated training. Same seamless entry at both.